At Flosgrill, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website (ordernow.flosgrill.ca) and mobile app.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, email, phone number, delivery address, payment information.
Usage Data: Device type, browser, IP address, time spent, and pages visited.
Order History: Items ordered, frequency, and preferences.

We do not store full credit card numbers—payments are processed securely by third-party providers.

2. How We Use Your Information

We use your data to:

Process and deliver your orders
Communicate about your orders or offers
Improve our services and customer experience
Send promotions or updates (with your consent)
Meet legal obligations

3. How We Protect Your Data

We implement appropriate technical and organizational measures, including encryption and secure servers, to protect your information.

4. Third-Party Services

We may share information with trusted partners (e.g., DoorDash, Trexity, payment processors) solely to fulfill your orders or enhance your experience. These partners are required to protect your data under strict confidentiality agreements.

5. Cookies & Tracking

We use cookies and similar technologies to personalize your experience and analyze website traffic. You can manage cookies through your browser settings.

6. Your Rights

You have the right to:

To exercise these rights, contact us at privacy@flosgrill.ca.

Access or correct your personal data
Withdraw consent for marketing communications
Request deletion of your information (subject to legal or operational obligations)

7. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

8. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from minors without parental consent.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Effective Date.”

10. Contact Us

If you have any questions or concerns, please contact: privacy@flosgrill.ca