Flosgrill Return & Refund Policy
Flosgrill Return & Refund Policy
At Flosgrill, your satisfaction is our top priority. We aim to deliver fresh, flavorful meals every time. If your experience doesn’t meet your expectations, we are here to make it right.
Eligibility for Refunds or Replacement:
- Incorrect Order
If you receive the wrong item or missing items, please contact us immediately. We’ll replace the missing or incorrect items or provide a refund for the affected portion of your order. - Food Quality Issues
If there is an issue with the quality of the food you received, such as improper preparation or spoilage, please report the issue within 24 hours of receiving your order. We’ll either replace the item or offer a partial/full refund based on the situation.
Non-Eligible Refunds:
- Change of Mind
We do not offer refunds for orders where the correct food was delivered but the customer changed their mind after delivery. - Late Pickup/Delivery
While we strive to deliver on time, unforeseen circumstances such as traffic or weather may cause delays. Refunds are not provided for late deliveries unless it affects the quality of the food.
Process for Requesting Refunds or Replacements:
- Contact Us Immediately
Reach out to our team within 24 hours of receiving your order via [insert contact info] with your order number and details of the issue. - Provide Evidence
We may ask for a photo of the incorrect or unsatisfactory item to process your refund or replacement efficiently. - Resolution Timeline
Once we receive your request, our team will review it and aim to resolve the issue within 48 hours. If eligible, we’ll either offer a refund to your original payment method or send out a replacement meal.
Refunds for Delivery Fees:
- Delivery fees are non-refundable unless there is a significant service failure directly related to delivery.
Cancellations:
- Orders may only be canceled before food preparation begins. Once your food is being prepared, cancellations are no longer possible.
Contact Information:
If you have any issues or need to request a refund or replacement, contact us at: orders@flosgrill.ca or 6479153567